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Terms and Conditions for Your fachai3 Account

These terms set out the rules that apply when you open and use a fachai3 account, make deposits via GCash, Maya, or InstaPay, and access games where local law permits. Read through them so you know exactly where you stand before you start.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsAvailability subject to local lawLast reviewed and currentPhilippines-facing account rules
fachai3 Terms and Conditions for Your fachai3 Account
HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights Under These Terms

Your account and the data tied to it are handled according to the commitments set out here and in our Privacy Policy. We use SSL encryption across all sessions, including during GCash and Maya deposit flows. You can request a review of your account data, ask for a correction, or request closure at any time by contacting support — no waiting period applies to a closure request.

Account Security Your login is protected by OTP verification sent to your registered mobile number. Every session — including payment screens for GCash, Maya, and InstaPay — runs over SSL encryption.
Data Retention We retain account and transaction records for the period required under applicable law. Payment records, including InstaPay transfer references, are kept for audit and dispute purposes.
Your Rights You may request access to the personal data we hold, ask us to correct any inaccuracy, or request deletion where the law permits. Contact support via live chat or email to start that process.
Terms Updates When terms change, we update this page and note the revision date. For material changes, we send a notification to your registered email or mobile number before the change takes effect.
TERMS QUERY CHANNELS

How to Reach Us About These Terms

If any section of these terms is unclear, or if you need to raise a concern about how they have been applied to your account, our support team is here to help. You can reach us through live chat directly from your account dashboard, by email, or through the help form on the site. We aim to respond to terms-related queries with the specific clause and the action we will take — not a generic reply.

Team online

Live Chat

Open the chat icon from your account dashboard to connect with a support agent who can walk you through any clause or account action covered in these terms.

Email Support

Send a written query to our support address for terms disputes, account-closure requests, or formal clarifications. We respond with the relevant clause referenced.

Help Form

Use the help form on fachai3 to submit a terms query tied directly to your account. Include your registered GCash or Maya number to speed up account verification.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work, what they mean for your account, and what you can do if something is unclear. Each answer points to a concrete step or the specific part of the terms that applies.

Yes. Every transaction processed through GCash, Maya, or InstaPay is covered by these terms. Payment-specific conditions are shown on the deposit or withdrawal screen before you confirm.

If you do not accept a revised version of the terms, stop using your account and contact support to request closure. Continuing to log in after a change is posted counts as acceptance.

Your acceptance is tied to your account, not your device. Whether you log in from your phone in Pasig or switch to a desktop browser, the same terms apply to your session and transactions.

Contact support via live chat or the help form and ask for a data access request. We will confirm your identity, then provide the records tied to your registered account and payment history.

Some game categories — including the sportsbook for PBA and NBA basketball markets — carry additional wagering conditions. These are displayed at the relevant section before you place a round.

Certain clauses survive account closure: those covering dispute resolution, data retention, and any outstanding transaction records, including InstaPay cashout references, remain in effect as required by law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.