Reference

How Our Legal Terms Protect Your Account

fachai3 operates under terms designed to keep your account secure and your rights clear — from how your personal data is handled to how disputes are raised. Every policy on this page applies specifically to eligible players where local law permits access.

Account TermsPrivacy PolicyData RightsJurisdiction RulesContact Paths
fachai3 How Our Legal Terms Protect Your Account
POLICY CONTACT

How to Reach Us About Legal Questions

If you have a question about our terms, a data request, or need to escalate a dispute, our support team handles policy-related queries through the channels below. Provide your registered account details so we can locate your record and respond accurately. For GCash or Maya account verification disputes, attach the relevant transaction reference when you write in.

Team online

Live Chat

Open the chat icon from any page while logged in. Describe your legal or policy concern and a support agent will respond during operating hours.

Email Support

Send policy, data or account queries to our support email. Include your account username and the specific policy section you are asking about for a faster response.

Account Help Centre

The Help Centre inside your account dashboard covers common policy questions, account restriction steps, and how to submit a formal dispute or data access request.

DATA AND SECURITY

How We Handle Your Data and Account Security

We collect only the data needed to run your account, process payments, and meet any applicable legal obligations. Here is how each area works in practice — not as a broad promise, but as an operational description of what we actually do with your information.

Data Collection and Use We collect your registration details, transaction history — including GCash, Maya, and InstaPay activity — and session logs. This data is used to operate your account, verify identity, and process withdrawal requests.
Cookie and Tracking Policy We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies, where active, track page-level behaviour only — not personal identity. You can adjust cookie settings in your browser at any time.
Account Security Practices Login requires a one-time password (OTP) sent to your registered mobile number. We do not store raw payment credentials — GCash and Maya transactions route through their own encrypted rails and return only a transaction reference to our system.
Data Retention and Your Rights Account data is retained for as long as your account is active and for a period afterward as required by applicable rules. You may request a copy of your data or ask us to close your account by contacting support through the Help Centre.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rules, data handling, and how to exercise your rights under our policies. Each answer reflects how things actually work on fachai3, not a generic legal summary.

Account access is available to eligible individuals where local law permits. You must meet the age requirement and confirm that using the platform is lawful in your specific location before registering.

We collect your name, mobile number, email address, and any identity documents needed for account verification. Transaction records — including GCash, Maya, and InstaPay activity — are also kept on your account profile.

Yes. Submit a data access request through the Help Centre inside your account dashboard. Include your registered mobile number so we can locate your record and prepare the relevant data for you.

Contact support via live chat or email with your account username and the transaction reference in question. For payment disputes involving GCash or InstaPay, attach the reference number from your e-wallet transaction history.

We share data only with payment processors such as GCash and Maya — necessary to complete transactions — and with service providers bound by confidentiality obligations. We do not sell personal data to advertisers or unrelated third parties.

Send a closure request through the Help Centre or via support email. We will process any pending withdrawal to your verified GCash or Maya wallet before finalising the closure and retaining records as required by applicable rules.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.